FREQUENTLY ASKED QUESTIONS
We ask you to pay for your entire order upfront. This ensures we can
process your order straight away.
The Customer has the right to withdraw from the agreement without stating
reasons. The period within which such withdrawal can take place starts when the
order is placed and ends after 14 calendar days after the day on which the
Customer or a third party designated by the Customer, who is not the carrier,
physically takes possession of the item. In order to exercise the right of
withdrawal, the Client must notify BEYOND of its decision to withdraw from the
contract by means of an unambiguous statement.
To meet the withdrawal period,
the Customer must send his communication regarding his exercise of the right of
withdrawal before the withdrawal period has expired. The Customer must return
the articles immediately, but in any case no later than 14 calendar days after
the day on which he has communicated his decision to withdraw from the
agreement to BEYOND, or deliver them to the BEYOND headquarters, located at
Bierinkstraat 6, 9600 Ronse, Belgium. The Customer is on time if he returns the
articles before the period of 14 calendar days has expired. The return of the
goods in question must be done in an appropriate manner, thus offering at least
equivalent protection to the goods as provided by BEYOND at the initial
delivery. The Customer is responsible for this. If the Customer cancels the agreement,
BEYOND will refund all payments received from the Customer up to that time,
including the standard delivery costs, to the Customer within a maximum of 14
calendar days after BEYOND has received the items back, or until the Customer
has demonstrated that he has received the items whichever comes first. The
direct costs of returning the articles, however, will be borne by the Customer.
Any additional costs as a result of the Customer's choice of a method of
delivery other than the cheapest standard delivery offered by BEYOND will not
be refunded. The Customer can be held responsible for the depreciation of
delivered goods, as a result of handling or use that went beyond what was
necessary to determine the nature, qualities and functioning of the goods in
question. BEYOND pays back the Client with the same payment method with which
the Client carried out the original transaction, unless the Client has
explicitly agreed otherwise; in any case, no additional costs will be charged
in that case. Please remember it can take some time for your bank or
credit card company to process and post the refund too. Any exceptions to
the right of withdrawal will, if necessary, be displayed with the products
offered in the webshop, before the purchase is placed.
Our products have passed quality control but they remain handmade. From time-to-time, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, please contact us at firstname.lastname@example.org Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.